Privacy Policy


mPass is committed to ensuring the privacy of all user's ("Users") information.

Information We Collect

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries or register yourself or your company online for access to the Services. Wherever mPass collects Personal Data, we make an effort to provide a link to this Privacy Policy. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide us Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of mPass and the authorized third parties referred to herein located in India or outside.

Non-Identifiable Data

When you interact with Envoy through the Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Envoy may store such information itself or such information may be included in databases owned and maintained by Envoy affiliates, agents or service providers. We may use such information and pool it with other information to track, for example, the total number of users of our Services, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

In operating the Services, we may use a technology called "cookies." A cookie is a piece of information that our computers give to your browser when you access the Site. Our cookies help provide additional functionality to the Services and help us analyze usage of the Services more accurately. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the special features of the Services.

Aggregated Personal Data

In an ongoing effort to better understand and serve our users, Envoy often conducts research on user demographics, interests behavior, and the like based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Envoy may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Envoy may also disclose aggregated user statistics to current and prospective business partners, and to other third parties for other lawful purposes.

Location Information

Our Service may collect and use your location information (for example, by using the Location Services on your mobile device) to provide certain functionality of our Service, including facilitating Visitor registration for Business Customers. Your location information is not made available to other users without your express permission. We may also use your location information in an aggregate way, as described above in the “Aggregated Personal Data” section.


All Fees are exclusive of all taxes and the User indemnifies and holds mPass harmless against any claims by any tax authority for any underpayment of any sales, use, goods and services, value added or other tax or levy, and any penalties and/or interest.


Each User will be responsible for all activity that results from its use of the Services. mPass disclaims any and all liability in relation to each Users’ use of the Services, and will not be held accountable if a User suffers any loss or damage as a result of its use of the Services, including (but not limited to) any loss or damage resulting from: any downgrade of the Services that Users may opt for through the Website; and the cancellation of any User’s account. Services are provided "as is" The Website and Services are provided on an "as is" and "as available" basis, and your use of them is at your sole risk. mPass does not warrant that: (a) the Services will meet your specific requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the results that may be obtained from the use of the Services will be accurate or reliable; (d) the quality of any products, services, information, or other material purchased or obtained by you through the Services will meet your expectations; or (e) any errors in the Services will be corrected. You acknowledge that mPass may use third party suppliers to provide necessary hardware, software, networking, connectivity, storage and related technology required to provide the Services. The acts and omissions of those third party suppliers may be outside of mPass’s control, and mPass does not accept any liability for any loss or damage suffered as a result of any act or omission of any third party supplier. On behalf of itself and such third party suppliers, mPass excludes any other warranties that may be implied or otherwise apply under statute or otherwise under applicable law, to the maximum extent permitted by law.


mPass shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, user data or other intangible losses (even if mPass has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the Service; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (c) unauthorized access to or alteration of your transmissions or data; (d) statements or conduct of any third party regarding the Services; or (e) any other matter relating to the Services. mPass specifically shall not be responsible for any failure of the Services to issue a pass or to send a message to a User in any circumstances. From time to time, such actions may fail and/ or be disrupted which may lead to a failure of services to be provided. mPass is not a replacement for emergency systems installed into any venue.


Each User indemnifies, and will keep indemnified, mPass against all forms of liability, actions, proceedings, demands, costs, charges and expenses which mPass may incur or be subject to or suffer as a result of the relevant User’s use of the Services.

No illegal use

No User may use the Website or Services for any illegal or unauthorized purpose, or upload any information that is in breach of any confidentiality obligation, copyright, trade mark or other intellectual property or proprietary rights of any person, entity or organization.

No malicious use

Users may only access the Website and Services through the interface provided by mPass, and must not use the Website or Services for any malicious means, or abuse, harass, threaten, intimidate or impersonate any other User of the Website or Services.

Administrator Accounts and Venues

Users that create an Administrator account on behalf of a Venue agree that they are legally authorized to do so, on behalf of that Venue or organization. Any unauthorized account creation on behalf of a Venue may result in the termination of the account and or suspension of services in the sole discretion of mPass. mPass may from time to time contact Administrators to check or asses the bone fide of the Account holder. From time to time mPass may refer to your use of the mPass system on our website. If you do not wish for your use to be disclosed on our website, please let us know and we will of course not make any reference to your use of mPass.

Intellectual property

All Users agree that mPass owns all of the intellectual property rights existing in the Website and Services. However, mPass claims no intellectual property rights in relation to the information or content uploaded to the Website by Users.

mPass branding

No User may publish or use mPass’s brand, branding or logos except with mPass’s prior written consent.


In the event that mPass is requested by a User to supply an Apple iPad/ Android Tablet or any other hardware as part of a Integrated Kiosk account, such items would be User’s property. mPass would not take any responsibility on product and its maintenance. The hardware would be User’s property from the date of handover. mPass does not warrant the suitability or performance of any tables, stands, wireless devices or any other equipment being supplied to Users as part of any Services Technical support and malfunctions mPass will try to promptly address (during normal business hours) all technical issues that arise on the Website or in connection with the Services. However, mPass will not be liable for any loss suffered as a result of any partial or total breakdown of the Website or any technical malfunctions resulting in an inability to use the Services (either in whole or in part). You agree that mPass’s support team may access your account from time to time in order to diagnose and fix problems.

SMS usage

If Host Notifications are set to ON, your Hosts will receive notifications that their visitor has arrived. Hosts notifications can be sent via SMS, email and push notifications to the mPass mobile App. Each SMS sent is one SMS credit.

Security & Privacy

Users are responsible for maintaining the security of their account and password on the Website. mPass will not be liable for any loss or damage that may result from any failure to keep User names and passwords secure. mPass makes efforts to keep content uploaded by Users secure, but will not be liable for any loss or damage that may result from any breach of security, or any unauthorized access or use of that content. mPass has published a Privacy policy for all users at: which shall form part of these Terms of Service.

Governing law and jurisdiction

These Terms shall be governed by Indian law, and all Users submit to the exclusive jurisdiction of the courts of Jaipur, Rajasthan for any matter or dispute arising in relation to these Terms.